ALL INCLUSIVE TECHNOLOGY (IT) SUPPORT
With access to best-in-class technology experts, toolsets, hardware, and software, ITVantix guides companies for a total IT infrastructure management solution. ITVantix provides comprehensive monitoring and management under Service Level Agreements designed and taylored for each client.
ITVantix takes a different approach, serving as a trusted advisor to its clients offering value, innovation, assurance, and integrity in every customer interaction. ITVantix's managed services model optimizes IT system performance and reliability while creating a predictable and sustainable IT environment that proves cost-effective for our clients.
Our responsive IT management and support services provide exceptional value and innovation by using the best IT service management platforms and customer service processes designed to provided for increased productivity and simplified IT.
TURN OVER YOUR DAY-TO-DAY MAINTENANCE AND SUPPORT TO US.
ITVantix's Managed IT Services can provide your time-stressed IT staff with sanity-saving relief. We offer high-end expertise to help you proactively manage your IT infrastructure, while being a friendly voice at the end of the line for a troubled end user. We help you manage the day-to-day maintenance and support responsibilities so you can run your business more effectively.
NO WORRIES. IT'S COVERED.
Most providers only support certain components in their Managed IT plan. They'll cover these desktops and those servers, but not this router or that switch. ITVantix is different. It doesn't matter what hardware or what software you're using, we'll provide support and coordinate with other providers. So, you never have to worry about who's maintaining what. We've got it covered.
ADD CERTIFIED SYSTEMS ENGINEERS AND TECHNICAL REPRESENTATIVES TO YOUR STAFF.
At ITVantix, we don't outsource our services offshore. All of our Managed IT Services include maintenance from our own certified systems engineers and technical representatives. Our network professionals are qualified at the highest level for their area of expertise. We know your technology inside and out. Which means we're qualified to fix your problem on the spot and not just run through a checklist.
A FRIENDLY VOICE FOR BABY BOOMERS TO GEN YS.
We understand how demographics and generational differences affect the way users interact with their technology. A baby boomer may want an entirely different experience than a Generation Y user. So we customize our support to each user's specific needs. And we use performance metrics to track how well we're doing and make sure we're hitting the mark with our user base.
Our Managed Services include:
Desktop/Server Management: Quick and friendly technical assistance for your computer users and network administrator from our location. If an issue can't be resolved over the phone or remotely, an ITVantix engineer can be on-site to resolve the problem as quickly as possible.
Support Desk: Unlimited help from support desk technical experts who can resolve everyday computer-related issues. We provide support for any question that relates to your organization's networks, PCs and Microsoft applications (i.e. login authentication, connectivity issues and application support).
Network Management: We monitor the devices within your network environment to immediately detect and resolve any potential network problems. We provide availability, event log, backup and drive-space monitoring; monthly status reporting; anti-virus software management; along with security, file sharing and user administration.
Client Business Review (CBR): Information about your network, desktops, servers, storage backup and disaster recovery systems. We monitor your IT environment to help you efficiently track and manage your network systems and devices.