Prioritize your Efforts with Actionable Alerts

The world-class Remote Management & Monitoring (RMM) software we deploy provides 24/7/365 monitoring and alerting for nearly any device connected to your network. This co-managed security services system includes servers (cloud and on-premise), workstations, firewalls, switches, wireless access points, UPS and printers – any device that supports Simple Network Management Protocol SNMP.  

Because every system has different needs and priorities, we apply machine learning and automated remediation wherever possible to eliminate noise. That distinction means you only receive actionable alerts and notifications and can prioritize your team’s efforts where they’re needed most. 

Avoid Disruptions Caused by Updates

We globally test all Microsoft patches as a critical step to avoid risks and disruptions associated with updates before they are deployed on your network. This includes Microsoft Operating System (OS) security updates, OS-critical updates, MS Office updates, and out-of-band urgent updates.  

ITVantix will communicate with your team monthly about the patching schedule, plus any changes or out-of-band urgent updates. We execute multiple attempts to deploy patches during non-business hours to minimize disruption to your team, and we only escalate problem devices that have evaded multiple weeks of automated deployment.

Know What’s On Your Network

Knowing the technology and network assets you have in your organization is the first step to managing and securing those assets, even with co-managed IT – after all, you can’t protect what you don’t know about. Our automated asset discovery and tracking is the basis for capturing and documenting details about how assets are configured, how they connect to each other, and when they’re due for replacing, all as part of effective lifecycle management.  

If it’s on your network, we know about it: what it does, where it connects, how old it is, and when it’s due to be updated or replaced. And if anything isn’t immediately discoverable, we know what’s missing and how to find it.

Enhance Your End User’s Support Experience

Support requests are the most apparent – and sometimes only – aspect of IT your end-users will notice. Our clean, intuitive system makes it easy for them to submit and track support requests, through both email and a desktop application.  

Not only do you want your end-users to feel supported, you also want your IT team to get the credit it deserves! Maybe you’ve heard the ages-old IT joke: 

• Everything Works: “What do we even pay you for!?” 

• Something Breaks: “What do we even pay you for!?”  

With this co-managed IT support system, you’re able to see what’s been done and know just how much work the team is doing behind the scenes every day. Automated systems can track, record, and escalate tickets appropriately to ensure that no alerts get missed, and support issues are handled promptly.

We Are Here To Help When You Need It

Work hours are a frequent challenge for IT teams. Even with the “right” team size, a critical problem can quickly turn into long nights and weekends. Many IT professionals never really get time off because they feel like they’re ALWAYS on call.

Whether it’s a planned vacation, a sudden sick day, or an issue that you want us to dig in and help with – ITVantix’s MAXX Help Desk is available to fill in where needed. (standard hourly service rates apply)